ABOUT IT TECHNICAL SUPPORT

COURSE OVERVIEW

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education levels.

This qualification equips you with the foundational knowledge and practical skills needed to troubleshoot and resolve technical issues.

IT roles are diverse, and this qualification can open doors to positions such as IT support specialist, helpdesk technician, network administrator, and more.

PROGRAMME TITLE: FURTHER EDUCATION AND TRAINING CERTIFICATE: IT TECHNICAL SUPPORT
NQF 4
SAQA ID 48573
CREDITS 147

ADMISSION REQUIREMENTS
Grade 11 or equivalent qualification NQF 3 with English and Maths.

CERTIFICATION AND EXAMINATION

On successful completion of the programme, the student will receive a statement of result from Angie Technologies and upon meeting MICT SETA requirements, receive a Further Education and Training Certificate: IT Technical Support from MICT SETA.

Assessment is conducted as both a Formative Assessment and a Summative Assessment. The Formative Assessment is covered as continuous assessment tests and compilation of a Portfolio of Evidence by the student. The Summative Assessment takes place as a national summative exam for first and second semesters. It is compulsory for all students to complete work integrated learning for completion of the programme.

DURATION
1 YEAR FULL TIME

STUDY MATERIAL
Prescribed textbook lists will be provided by the academic office. Students will receive electronic versions of the study guides for this programme. Study material is also available online on the learner management system, Moodle.

PRICING
Enquire at the Institution for a current programme pricelist.

COURSE OUTLINE

  • Module 1: Life Skills and Learning in the Workplace
  • Module 2: Communicate effectively in a technical environment.
  • Module 3: Mathematical Skills
  • Module 4: PC Hardware & Architecture
  • Module 6: PC Repair and Problem Solving
  • Module 7: Troubleshooting & Safety
  • Module 8: Network Protocols and Internet
  • Module 9: Customer Service & Contact Centre

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